Withdraw from Contract
If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Use the form below to submit your withdrawal request. You do not need to log in.
YOUR DETAILS
All fields marked with an asterisk (*) are required.
After you submit this form, we will send a confirmation to your email and contact you with the next steps regarding your order.
Important Notice Regarding EU Compliance & Skincare
Our Customer Experience team is reviewing your details right away. Please note that under European Union health and hygiene regulations, the 14-day right of withdrawal applies exclusively to cosmetic items that remain completely unopened, unused, and in their original sealed packaging. Skincare products that have been unsealed or opened after delivery cannot be legally returned or refunded due to hygiene exemptions.
What Happens Next?
If your products are unopened/sealed: Our team will be in touch within 24 to 48 business hours with clear instructions and a return address.
First-Come, First-Served: Our team processes requests sequentially. To prevent your ticket from being inadvertently pushed to the back of the queue, please wait for our agent's initial assessment before replying with additional updates.
While our team reviews your transaction timeline, please feel free to browse our main Help Center or review our specialized policies online.